Key move
Common condition scales
- DS (deadstock), DSWT, VNDS, 9/10, 8/10, beater.
- Your 9/10 is not their 9/10—define what each means in your listings.
- Missing box/extras should be called out separately from wear.
PlaybookBack to modules
Grade Condition Like a Pro
Standardize DS/VNDS/9-10 ratings, photo standards, and honesty so you avoid disputes, returns, and unhappy buyers.
Key move
What matters visually
- Toe box creases, heel drag, midsole scuffs, insole wear, yellowing/oxidation.
- Check soles for star loss and separation; check collars for cracking.
- Odor and lint inside the liner can signal heavier use.
Key move
Photo standards for listings
- Toe box, heel, lateral/medial sides, outsole, insole, box/label, any flaws.
- Clean background, good light; avoid filters that hide true color.
- Include timestamped photos/videos for higher trust and dispute defense.
Key move
Honesty pays off
- Underpromise, overdeliver—better to lose a sale than get a return/chargeback.
- Note every flaw: separation, stains, missing accessories, smell (if any).
- State whether the pair was cleaned/restored and by whom.
Key move
Action steps today
- Re-grade 2-3 pairs; rewrite their condition notes with specifics.
- Retake photos if any angle or flaw is missing.
- Adjust pricing based on the honest condition tier you just assigned.
Next step
Back to Playbook
Keep stacking modules or revisit the glossary to align on terms.